Royal Elite Timeshare scams are very common, since thats one of the most fraudulent companies in Mexico. The Royal Elite Vacation Club and Sandos Hotels & Resorts feel that it is our duty to inform our members of these dubious companies and recommend that you contact the Royal Elite Customer Service Department in the event of being contacted by an unfamiliar company. They are absolute scammers! We arrived at 13 hs and the check in was at 15hs. He's Fantastico!!! Whats great about the site is that everything Works properly so you dont feel like your getting scammed by the experience. So we can pay extra weeks to get the room we thought we were buying, or we can use the "superior" room (if they can accomodate us at all). Its advertisements are also false. This comment was posted by a verified customer. Royal Elite Sandos Hotels a blatant discrepancy like this would be given a clean refund; the inability to refund is a giveaway that something is very fishy., Promises that sound too good to be true, including incentives for making an initial purchase that dont seem to have strings attached (because they probably do), Upfront fees, including high-dollar deposits or administrative fees that are far more than youd expect them to be, Pushy sales presentations, especially those that dont encourage you to take your time in making a decision, Whenever you make a purchase, especially when it comes to vacation properties, always read the fine print, and dont fall for any high-pressure sales tactics. We can go to the "Superior" room, or pay extra weeks to be upgraded, IF they can accomodate us at the time. The complaint has been investigated and resolved to the customers satisfaction. 3203, 3204, 3205 Erick Ferrari Hi, Encouraged to grow and move up in company, friendly environment, the best part about working at Royal Elite Vacation Club is that you are contributing to a make dreams come true, help families to make memories that will last forever and thats our main strive to grow up like a company and timeshare. 3203, 3204, 3205 We took a shower and the whole toilet was flooded!! We are very happy to know that we managed to exceed your overall expectations in such a way that you plan to visit us again. Kindest Wishes, Miguel VargasGeneral ManagerSandos Playacar Beach Resort webrelations.playacar@sandos.com. Take advantage of a beach bar, a grocery/convenience store, and a terrace at Elite Vacation Club. Sandos_Playacar, Director General at Sandos Playacar, responded to this review. They are owned by RCI, the biggest timeshare company in the world, and have properties in several locations including Cancun, Playa del Carmen, and Los Cabos. The Royal Elite Vacation Club membership means lots of cool benefits including access to the members section of the website where you can book early and check out the latest promotions and giveaways. Quality Control Department? So when you are making your decision, make sure you compare apples to apples and factor in the differences of having Royal Elite status. 295, Quintanaroo 77710, Playa del Carmen, Mexico. Share your photos and videos with others to prove the truth of your words. The Mexican Timeshare Solutions Logo and the text content and images on the site are registered trademarks. This will allow us to identify any dubious companies, notify our members in advance in order to avoid these scams in the future and to start legal actions against this companies. Claim your business, engage with your consumers, leave official public responses, track complaints and customer replies at no cost. If you are not happy, you can cancel. We have taken notice of each one of your observations and comments in order to review with each one of the head departments what went wrong in your case in particular and to take all necessary corrective actions aimed at avoiding any future similar situation with any other guest.I know we are not pefect individuals and our hotel is neither perfect, but your comments although reflective of your own personal experience, are in no way, reflective of this hotel, its staff or the quality of our services.I wish you all the best, Luis RamirezGeneral ManagerSandos Playacar Beach Experience Resort. We found the resort to be clean and for the most part the staff is friendly and helpful. If you are not happy, you can cancel. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/. Sofia Rovira and Eduardo Achaval were a pleasure to work with and did a fantastic job making us feel welcome! And always look for a timeshare exit company that allows you to pay using escrow, so that they dont get paid until you are completely satisfied. Please feel free to contact us: Privacy policies | Disclaimer | Espaol. Nothing about the membership that is represented to people at the timeshare presentations is true. Claim your profile to access Trustpilots free business tools and connect with customers. * From Canad/Usa: [protected] No matter how good a reputation Sandos Resorts has, such consumer experiences are definitely a blight on their name. We have stayed in the adults only section and have taken our family staying in the family section. Dear Royal Elite Vacation Club Members, He is always there with a smile and kind words (very good english) and ready to get you what ever you need. * From Mexico: [protected] Ext. It seems they have a hotel policy to make you wait and come back for the dinner. As far as working through customer service goes, we did see that a customer service representative posted on ComplaintsBoard so that people seeking refunds and to exit their timeshares could get in touch more easily. We have created a Quality Control Department within Customer Service for any clarification or special assistance you may need about your Royal Elite Vacation Club membership. The only good point is the beach and the spa! Find out how we combat fake reviews. Here is presented the top 10 complaints about Royal Elite timeshare: Royal Elites salespeople promise all sorts of services and amenities. Not so. If you want to save money and stay in better rooms with more perks and benefits then Royal Elite Vacation Club is for you. See reviews and photos from other guests with pets. Angry & Frustrated. Any advise? Not so. You can call us at. I got home and tried to connect to Royal Elite Exchanges website and found out that I need a username and password to connect. But the good news is that they are avoidable. Dear Royal Elite Members, I cannot believe we have been taken for such a ride! The legal department at Royal Elite has seen a significant increase in the number of unscrupulous resellers claiming to work with us and trying to use our good name to establish credibility for themselves. We brought a 10 year membership from Royal Elite. We purchased a Royal Elite timeshare with Sandos Caracol for a studio unit. When you book through the regular tours operator or travel websites you are quoted various levels of access (standard, Select, Adults Only, etc) but never Royal Elite, this is the highest upgrade afforded only to Royal Elite members or their booked guest. Before you leave, do you have any questions I can answer? Post you vacation clubs are complaints are. Taking it slow and knowing what you want . Now that's funny. Please don't be fooled by the prospect of being able to rent your weeks back, this is not the case. Great work environment, decent pay. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Countryside, coastal or cityscape: how to value a view? Put in writing you want your contract canceled and it is canceled. I want to complaint with PROFECO about this, and get my money back, Dear Royal Elite Vacation Club Members, You can book at any of the Sandos resorts. Tel: [protected] Ext 3200 Well, that is what the scam is. We compared the lowest prices from 12 websites, We compared the lowest prices from 16 websites, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort, Book Direct for the Lowest Rates and Exclusive Benefits, We compared the lowest prices from 19 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 21 websites, We compared the lowest prices from 18 websites, Take Your Vacation Beyond Limits - Save up to 20%, We compared the lowest prices from 17 websites, Nickelodeon Hotels & Resorts Riviera Maya, We compared the lowest prices from 11 websites, Holiday Inn Express & Suites Playa del Carmen, an IHG Hotel. We knew the sales person was most likely misrepresenting information. * E-mail Address: customerservice@royalelite.com Clients can often book the vacation cheaper online without using their timeshare, than with booking their timeshare and paying the maintenance fees and all-inclusive fees. It has been a few weeks and still no refund. Here are 8 tips for writing great reviews. Well, that is what the scam is. What I liked about the resort is its kid friendly, or adult fun. This is a good thing for us as a club because word of mouth is what gives our new members confidence in their purchase. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you and your family again in the future. All rights reserved. Telephone No. It goes against our guidelines to offer incentives for reviews. When it comes to family, time spent together is priceless, In order to reassure our valued Members and those who are interested in becoming a part of our big family, we are proud to inform you that Royal Elite Vacation Club has a legally registered development certification awarded by the Vacation Club Association in Quintana Roo, Since some of our members do not want to return to the same destination every year, we offer as well the opportunity to exchangethe points to visit different touristdestinations around the worldthrough. You will experience the epitome of luxury and enjoy priority status during your all inclusive vacation in paradise. I acknowledge that this consent may only be revoked by email notification to info@timeshareexitcompanies.com. Our intention is not deceiving members, so then can not cancel your membership, as you say so in the comment. * From Mexico: [protected] more. They convince you to try it out. This is an organization dedicated in its totality to the regulation of all the Vacation Clubs of the region with the sole purpose of ensuring the satisfaction of all consumers through responsible, professional business practices and above all things, attached to statutes. Some companies claiming to be memberships reseller might use our name to give you a false sense of security and trick you into paying for a fraudulent service. Not so. While all details up to this point highlight that its incredibly difficult to get out of Royal Elite Sandos Resorts timeshare solely through customer service, this may indicate the opposite, and that its possible to go a more direct route. Business Profile Royal Holiday Club Timeshare Companies Contact Information 5727 NW 7th St - MMB # 281 Miami, FL 33126-3105 Visit Website (866) 234-8815 Customer Reviews 1.89/5 Average of 37. Beware! We hope to see you soon at your Vacation Home! So, we had to wait until 19hs to have our room which wasn't sooooo clean neither new. customerservice10@royalelite.com, customerservice11@royalelite.com, customerservice12@royalelite.com If you are not happy, you can cancel. Royal Elite Vacation Club members enjoy unparalleled services, luxury amenities, and VIP status which includes access to exclusive gourmet restaurants, private beach areas, swimming pools, special facilities reserved just for members, and much more. Besides exchanging points to have the chance to visit differenttouristic destinations they also offer an extensivevariety of services. All rights reserved. These were not with the BBB, as Sandos Resorts has an inactive page and Royal Elite doesnt have a page with them at all, but we were able to find a few TripAdvisor reviews that spoke to the sales practices behind the timeshare program at a few different Sandos properties. , submit the contact form on the right side of this page, or initiate the live chat to get started. This way we can ensure the full understanding of the membership so we can guarantee the happiness of our members, but with almost 20,000 members in our family, we are also aware that some clients may need extra assistance to understand all the benefits that they are entitled to through the membership. 3 Royal Elite Vacation Club reviews. * From Mexico: [protected] This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Some have exit programs of their own that can assist you with a timeshare cancellation. Timeshare scams are increasingly common in the industry. Mexican law is clear. * E-mail Address: reservas@royalelite.com -we were told we shall get an ALL INCLUSIVE deal in the quoted price but the contract does not state that and we have to pay for the same as everyone 2023 Trustpilot A/S. Clients can often book the vacation cheaper online without using their timeshare, than with booking their timeshare and paying the maintenance fees and all-inclusive fees. Royal Elite is fully regulated and certified, if you would like to know more about our certifications feel free to contact us. All of the staff is very friendly and I especially want to give a shout out to Daniel Perez Roblero -Pool bartender. We canceled within 5 business days. * E-mail Address: customerservice@royalelite.com Earn 5X points from IHG with Platinum Elite Status a stain of BlueBird Alternative to. Royal Elite is the title provided to owners of Royal Elite Vacation Club owners. Claim that they can resell a previously owned timeshare for a profit and use that money to pay for the new membership at Royal Elite Vacation Club. If you are not happy, you can cancel. Should Mexican Timeshare solutions help you today? Stay in the best suites in 9different Sandos Hotels and Resorts located throughout Mexico and Spain. 1,772 were here. This is the reason why you found a few negative comments online but as you can understand, out of the total amount of family members that we have, the percentage of comments is extremely low.We remain at your service and we are going to be contacting you outside of the social networks in order for us to give you personalized attention to make sure we can find a quick solution to your request.Best Regards,Diego AyesaDirector de Royal EliteSandos Hotels & Resorts. Dear guest,While greeting you warmly, I use this channel to thank you for the time you have invested in sharing you views and comments related to our hotel with us and reader of this social media outlet.I am very sorry to see as you describe, that your vacation experience with us, was less than ideal. Royal Elite Sandos Hotels Buy timeshares Whats the big risk about it? * From everywhere: [protected] Ext.3240 Salesperson claims that they can trade their weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket. Therefore, Royal Elite is not liable for any interaction or outcome with the aforementionedcompany. See what the Royal Elite benefits are. Read reviews, compare customer ratings, see screenshots, and learn more about Royal Elite Vacation Club. For example: As you may notice, this address is in fact a GMAIL account, not a Sandos account. I have heard that it is a nightmare to reserve with REE. A very important aspect of Royal Eliteis flexiblity, as such we areaffiliatedwith the most remarkableexchange company in the market. I understand that my permission described herein overrides my listing on any state or federal do not call list and any prior listing on the do not call lists of our partners and is optional. customerservice1@royalelite.com * From everywhere: [protected] Ext.3240 * From everywhere: [protected] Ext. My husband and I stayed with Sandos for a week with about 35 friends for a wedding. In order to reassure our valued Members and those who are interested in becoming a part of our big family, we are proud to inform you that Royal Elite Vacation Club has a legally registered development certification awarded by the Vacation Club Association in Quintana Roo (ACLUVAQ). And always look for a timeshare exit company that allows you to pay using escrow, so that they dont get paid until you are completely satisfied. However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. All rights reserved. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. email: reservas@royalelite.comMexico: 01 800 674 4444Canada, Usa: 1 866 384 7793 Ext.3204 y 3205Customer Serviceemail: customerservice@royalelite.comMexico: 01 800 674 4444Canada, Usa: 1 866 384 7793. We knew the sales person was most likely misrepresenting information. The customer service department and the financial department were very professional and efficient. You can learn more about why escrow is important here. We purchased a membership for a studio unit at Sandos Caracol in 2011. www.sandos.com. There are 3 pet friendly vacation rentals in Roth, Bavaria, DE 91154. Suggested companies are based on peoples browsing tendencies. Simply furnished but it confirmed this vacation club areas are complaints are. It was a handicap room with two beds.First, by phone, they told us they didn't have anther one. -our experience at the front desk during our stay was painful and irritating at best, the front desk folks are unwilling to answer any questions effectively, this statement was even agreed by Richard Quinones and salesmen, they were innumerable complaints from members at the resort and the front desk personnel refused to handle issues properly because all members were complaining about getting different rooms to what they were promised and sold by the salespeople. Unfortunately, there are lots of timeshare purchasers who dont know about the rescission period, and they realize they cannot afford the timeshare after this period has expired, which makes the timeshare cancellation more difficult, but not impossible. We were convinced, or more like coerced, into making the purchase. They claim that the rental income makes the timeshare a good financial investment, and they can use the money in the first few years to pay off the membership. Mexican law is clear. 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