Highly recommend crossing with deluxe cabin. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. Decided to try the Roscoff to Plymouth ferry for the very first time. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before . Brittany Ferries offer different types of tickets to its customers. Email sent: Jan 10, 2023 3:49pm. . Kind regardsAlisonBrittany Ferries. In summary, here are the ways you can request a Brittany Ferries refund: This is the version of our website addressed to speakers of English in the United States. Loved by our customers May 5, 2020. Why should I have to ask for a refund that is due to me. Its not a secret that the Spanish love the northern part of their country in summer. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. In The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Plus, Brittany Ferries always offers value for money, especially at the moment with Free Flexible Ticket Upgrade offers. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. Why not credit the original card? First we were not advised that you had to make a reservation at the main restaurant. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Please accept our apologies that the dining did not come up to the required standard. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. Cancellation rules vary according to ticket type. more. Changing areas and microwaves on-board every ship make travelling with babies and toddlers easier. The ribs dry and stringy. While doing this the price increased. But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. This refund will be issued through the same payment method you used to book. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. Kind regardsAlison Brittany Ferries. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. Lets see whether you can make amendments to your tickets or not. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. They do nothing, you have to ring and ring and ring, no answer. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. Find the Chargeback Instantly product on DoNotPay. We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Suggested companies are based on peoples browsing tendencies. Please accept our apologies. The member of staff dealing with my problem was very good. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Overall this was a much better Rank in 1 month. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Bienvenue Brittany Ferries France. Flexi : Free amendments up to 4 hours prior to outward sailing. Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. Do you agree with Brittany Ferries's 4-star rating? Brittany Ferries also charges cancellation fees on its tickets. 590 amp; ~26cm HS-1 Amazing pro-active customer service when I called Brittany Ferries regarding a voucher which I was unable to use online. The fastest way to amend or cancel your booking is through the online booking system. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. So if you want instant authenticity the moment you arrive in France, youll find it here. Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. read more. . Review tags are currently only available for English language reviews. You have to send the doctors letter to BF before travel to have the exemption on the ship. Claim it. . Cancellation charges apply according to different ticket types. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! No refund in case of a ticket booked in a special offer. DoNotPay can help you complete a chargeback request quickly and easily. Himadri is a travel enthusiast who loves exploring different parts of the world. Online. Standard. Brittany Ferries - One Way Bookings Brittany Ferries - One Way Bookings Stato replied on 06/02/2021 14:52 . Only given 3*. Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . Maybe try searching. Welcome Brittany Ferries UK. A full refund is granted if you cancel within 24 hours of booking. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Overall an enjoyable trip and I would recommend Barfleur. Yes just change it to another date. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. How to Claim a Brittany Ferries Refund Fast. Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. They give you the option to cancel with a 75% refund until four hours before your scheduled travel. Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. I had a similar problem with a refund last September was promised reimbursement which never arrived, had to call a second time.Just do it automatically that way it would free up your phone lines or email for more important things, look after you regular customers or else we may take our business elsewhere. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . or re book on other date ,,or tell them my situation ,,,thanks in advance. Kind regardsAlison Brittany Ferries. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. We offer a range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. Kind regardsLeah Brittany Ferries. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. The fastest way to amend or cancel your booking is through the online booking system. Holyhead - Dublin. As always, the food will be great and the company will be awesome. Realted:- Premier Inn Cancellation Policy. Skip to main content. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. 2023 Trustpilot A/S. Thank you for posting your comments. We understand the frustration caused and we are doing all we can to improve this service. Hmm. Back to driving thru France to Spain. 381. But much better than Galicia. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. If you are exempt and have a doctors letter it will not be accepted. Terrible punctuality, From Poole to Cherbourg 6 hrs delayed. We had a 4 berth cabin for two. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Ouistreham to Portsmouth. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. We use dedicated people and clever technology to safeguard our platform. This email was sent January 10, 2023 3:49pm. Refunds can also be acquired in the form of vouchers. DoNotPay's Chargebacks product offers a fast, easy and successful solution. But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. In case of cancellation, you will receive a higher refund amount if the ticket is more expensive. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. Having ascertained online that the ferries we wished to book were running, I rang to make the booking. What is the point of a flexi ticket which would have cost . You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. read more, Ferry Portsmouth to Santander. Evening meal was great and great service. Kind regardsAlison Brittany Ferries, This is not a review. Welcome to Brittany Ferries. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. I see you have - once again - amended your booking forms. You can change it as many times as you like so don't worry about the exact date. Whethe On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. Overall this was a much better A great accolade and one thats a particular honour, as it was voted for by passengers. Group Enquiries: Call 0330 159 5400. For a better experience, please enable JavaScript in your browser before proceeding. It looks like the link pointing here was faulty. . We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. We have booked a return ferry crossing to Santander on a flexi ticket. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. Date of experience: January 02, 2023 Successfully filing a chargeback can be tedious and difficult. If you need help or advice, its readily available. 17,424. direct ferries offer the widest choice of . You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. Lets have a look at different types of tickets. Fees are in addition to any price increase that may apply. Full payment is required if booking within 60 days of travel. No refund within 4 hours and after outward sailing, Cancellation Fee: 50% of price of ticket or deposit if greater, Cancellation Fee: 50% of price of ticket or deposit if greater. Copyright 2022. Contact the company atexisting.bookings@brittanyferries.com. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. Would not refund difference or apply to my booking when I phoned. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Lots more reasons families love Brittany Ferries most of all, See all crossings to France and Spain for family holidays in 2023. Companies can ask for reviews via automatic invitations. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. Steak as tough as I have ever experienced. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Would you like to go there now or continue browsing Family Traveller UK? Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. We travelled home on the new ship Salamanca from Bilbao. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. We are currently recruiting more staff to help with this. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about.