can i use my jetstar flight voucher for accommodation

If no email address is supplied for the first adult listed on the voucher, subsequent vouchers will be sent to the email address of the person who purchased the voucher. Please ensure you review the cancellation policy attached to your reservation as these vary, and in some cases include non-refundable, non-changeable reservations. Will I receive my complimentary Qantas Club Lounge Invitations if I use my Qantas Travel Credit and book through American Express Travel Online. Let us do the work for you Find out if you are owed compensation for a disrupted flight Check Your Flight Similar airlines Get compensation from Qantas Airways Not withstanding this, gift vouchers which have been: If the full balance of the voucher is not redeemed in one transaction and the balance of the voucher is more than $2, a new voucher with the same expiry date will be issued for the unused portion. You may also redeem your Flight Credit by: Its not possible to use a Flight Credit to pay, or partially pay, for a new booking created outside of the above options, such as via the flight search page or the Qantas app. We'll send it to you (or your chosen recipient) by registered post to your nominated delivery address. If you booked through a travel agent or third-party websites (eg. Bookcar hire,car specials, commercial vehiclesandairport transfers. You can use your Points to cover a partial amount or the full amount of the hotel room rate including taxes and surcharges. Discover how you can start earning great rewards and savings simply for running your business. Buy flight and unique experience vouchers. Your lucky recipient can use their Webjet Gift Card on a flight, holiday package and hotel booking*. Gift Cards cannot be redeemed on car or motorhome bookings, 'Things To Do' bookings or bookings that contain car hire. Redemption levels are subject to change at the discretion of Velocity Frequent Flyer. Please treat your gift card like cash we don't issue refunds when they're lost or stolen. * The vouchers apply to both domestic and international flights. Find departure and arrival information and view ouron time performance. You should always refer to the terms and conditions applicable to your Flight Credit. Connect with a local pet sitter to mind your pet while you're on holiday. Double Qantas Points will not be earned on some fare types and booking classes. If your American Express Card offers an annual Qantas Travel Credit, you can use this credit to put towards any domestic or international Qantas flight (i.e. This offer is not transferable. Please note: this address must be in Australia. Can I use my voucher on more than one booking? Your Qantas Travel Credit is issued annually on the anniversary date that your account was opened. Your Qantas Frequent Flyer membership number must be recorded at the time of registration and booking to earn double Qantas Points. Your Qantas Travel Credit can only be used in one single transaction and the remaining (unused) balance will be forfeited. Travel services provided by American Express International, Inc. ABN 15 000 618 208. Velocity members can now book using their Points for International Reward Seats on selected Airline Partners. *Gift Cards are unavailable to be redeemed on hotels where payment is made at the hotel, listed as 'Pay Later' on site. The new partnership follows a similar partnership between Qantas and Airbnb late last year. Book city tours, hop-on-hop-off buses, organised tours and more. Find out more about inflight dining, entertainment, seat maps and more. Vouchers will be sent by email within 24 hours. Can I pay for a gift card with my credit card? Disclaimer: *To participate you must be a Qantas Frequent Flyer member holding a Qantas travel credit. Find out all the ways to Redeem your Velocity Points. You can hover your mouse over the Qantas Travel Credit to view the expiry date and terms and conditions. If, when your voucher arrives, it has the wrong name, this is probably because you made your booking through a travel agent or third-party website, and their name is in the contact field. Only one voucher can be redeemed per booking. A program joining fee usually applies, however you can join free here. Can I use my Flight Credit for Round the world or Points Plus Pay bookings? The familiar smiles are waiting to welcome you onboard. Flight credits for bookings made on or before 30 September 2021 can be used for multiple future bookings. Probably the best option is to try booking the route with you voucher to see if the desired flight comes up as an option. Search and book from over 15,000 cruise itineraries. Earn Qantas Points when riding with Uber to and from eligible Australian airports. How can I check my balance and expiry date? Start your trip in the exclusive surrounds of one of our world class airport lounges. Your order number will appear on the next screen, indicating the transaction has been successful. Fees calculated in the examples are correct as at 19 May 2022. I have sent an email to the person selling the voucher asking if it is transferrable so will be interesting to see what he says. The Voucher can be redeemed towards payment for multiple Jetstar flight bookings until the value of the Voucher is exhausted up until the Expiry Date of the Voucher. Can you replace my gift card if I lose it? Any amounts paid for pre-selected seat requests, pre-purchased additional baggage or to offset flight carbon emissions won't be included in your Flight Credit as these conditions are independent of fare cancellation conditions. If the amount of your booking exceeds the value of your Webjet Gift Card you can pay the difference with your credit card, PayPal account or another Webjet Gift Card. Flight Credits are valid until the expiry date shown on your Flight Credit, unless an extension has been applied. You can order a Webjet eGift Card online and receive it instantly via email in a print-friendly format. Amounts are in Australian dollars and are valid for bookings made on or before the expiry date stated on your voucher. How do they work? Yes, you can choose to use your Qantas Travel Credit to pay for your travel booked on American Express Travel Online, which may include additional charges such as airline surcharges and taxes. It depends. Book and manage your trip with features such as check-in, seat selection and boarding pass access. To redeem a Webjet Gift Card, simply enter the 12 character alphanumeric code on the payment page. If the full balance of the voucher is not redeemed in one transaction and the balance of the voucher is more than $2, a new voucher with the same expiry date will be issued for the unused portion. Anyone of any age can sign up. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. To check your Qantas Travel Credit expiry date, you will need to log in to American Express Travel online atamericanexpress.com.au/travel. JavaScript is disabled. Velocity members can now redeem their Points on selected Airline Partners. When will my Qantas Travel Credit expire? If you are a new Card Member of an American Express Card which offers a Qantas Travel Credit benefit, your Qantas Travel Credit will be available once you have received your Card and paid the annual fee and minimum payment on your first and most recent statement by the due date. The number of recipients listed cannot be changed. Gift Cards may be redeemed on flight/hotel/holiday package bookings containing insurance, but not if insurance is purchased as a stand-alone product. The Voucher cannot be redeemed solely towards payment of Jetstar Holiday products when a flight is not included in the same transaction. The Jetstar policy on cancelled flights for flexibility bookings does not apply on free tickets like those of kids fares. Earn Qantas Points on our huge range of accommodation options worldwide. What should I do if my voucher is in the wrong name? Treat your customers or reward your employees with the gift of travel. A Webjet Gift Card is perfect for any special occasion. Flying flexibly: Jetstar COVID-19 changes and cancellations. Your Qantas Travel Credit can be used towards any eligible international or domestic Qantas flight (i.e. Book and manage your trip with features such as check-in, seat selection and boarding pass access. To use our mobile site, please enable JavaScript. Options for mobility and medical assistance and first-time flyers. Refer to the. Get ready for your big adventure with our dedicated family section. How to connect with us through Social media platforms. Vouchers can be redeemed towards payment of flights including Fares and bundle options, taxes or fees. Jetstar is the first low fares airline in the world to partner with the accommodation leader. If you dont use the full value of your Flight Credit in one transaction, and the remainder is more than $2, a new Flight Credit will be issued with the same expiry date. Compare and book travel insurance for your next trip. Can I find out the status of my gift card order? The minimum Points required to redeem a rental car via Rocket Travel Cars is 2,000 Velocity Points. Or you can contact us and we will be happy to re-issue the voucher for you. If you think you've made a mistake in your booking, please contact us. To redeem, enter the unique card number into the Gift Card field on the payment page when making a booking. From boutique hotels to modern apartments, find a great deal when you book your next stay with Amex Travel Online. A break in the journey includes: (a) a stopover, which means: (i) in an Australian domestic itinerary, a break of journey at an intermediate point when onward travel does not take place on the same calendar day; and (ii) for all other itineraries, including those containing a domestic to international connecting flight, when a passenger arrives at an intermediate point and is not scheduled to depart within 24 hours of arrival; (b) a change in class of travel within the journey; or (c) a change in operating airline where the airlines are located in different Reward Seat Points tables. Request wheelchair assistance. Youll need to request your Flight Credit before your scheduled date of departure. The Points required for a Reward Seat will be based on the total miles for all sectors in a one way journey, except where there is a break in the journey. Earning points couldnt be easier. Your Flight Credit reference is six characters, and is a mix of letters and numbers. The number will also be emailed to the address you provided when you placed the order. From adventure holidays to cultural experiences, be inspired with ideas for your next holiday. You can use your Points to cover a partial amount or the full amount of the car rental rate including taxes and surcharges. When you cancel a booking, either online throughManage bookingor by contacting your local Qantas office,you may be offered a Qantas Flight Credit. Different conditions will apply to your Flight Credit depending on when your original booking was made and why the Flight Credit was issued. I just had a read of the T&c's on a voucher I have just used. Save. Redeem your Qantas Travel Credit against your booking. Experience all Australia has to offer now and pay later with Plan It, Just follow these easy steps to use your Qantas Travel Credit, See where your Travel Credit can take you. Earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Velocity Frequent Flyer Pty Limited ACN 601 408 824. Yes, you can pay by credit card via PayPal. Things don't always go to plan, and you may need to know how to cancel your booking. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. He has to be the contact person. View UpgradeMe PointsTerms and Conditions. Restaurant and hotel reviews, photo galleries and travel articles. You can use your gift card to make a Jetstar flight booking including extras like checked baggage, food and drink, entertainment, accommodation or insurance. You'll also receive complimentary transfers to and from the hotel. Any amount not redeemed in that booking will be lost and no credit will remain, If the voucher is transferrable the person named on the voucher can transfer it to another person and does not need to be a passenger in the booking. Redemption levels are subject to change at the discretion of Velocity Frequent Flyer. Jetstar Asia Airways Pte Ltd BRN200403570D. Just make sure youve used it all up before the expiry date. Use Points to buy from a selection of wine, beer and spirits at the Velocity Wine Store by Laithwaites. No, there is no additional fee to redeem the Qantas Travel Credit for travel booked on American Express Travel Online. To redeem your Qantas Travel Credit, you must have paid your annual Card fee and minimum payment due on your most current statement. Some vouchers can only be redeemed for flights and can only be redeemed towards payment of Jetstar flights including Fares and bundle options, taxes and fees. Enjoy peace of mind with free cancellation up to 48 hours prior to pick up. Flight Centre) you will need to contact them directly for assistance. Need help with your Jetstar refund complaint? You won't receive a new voucher, but your current credit voucher has been updated in our system and you will have received an email confirming this by now. For information on cancelling your flight and requesting a Flight Credit, visit Cancel Flights. The vouchers I receive through my Jetstar CC have TandC's that state it must be used for myself or have me as the contact for the purchase, not transferable. Click on the link in the email or SMS to choose your hotel. Any new and existing unused travel vouchers issued due to the impact of COVID-19 by Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK), have become multi-use vouchers. No, you can only use one Travel Credit per booking. Some vouchers can be redeemed for flights and Jetstar Holiday products. You sure can just call the Gift Card Help Desk on 1300 554 268. Enter your Qantas Pass number and expiry date. With lots of ways touse your points, youll be sure to find something you like. Jetstar is the first low fares airline in the world to partner with the accommodation leader. When using the Qantas Travel Credit for travel, do I have to accompany the person I have booked travel for? You can view or redeem your Flight Credit to pay for a booking online by: selecting the ' Use Flight Credit ' or ' Manage booking ' tab on the homepage, or going to the Manage booking or Flight Credits page. Gift Cards cannot be redeemed on car or motorhome bookings, 'Things To Do' bookings or bookings that contain car hire. With our interactive map it's easy to plan your next trip using money or Qantas Points. Taxes, fees and carrier charges are payable in addition to the Points required, these are quoted at the time of booking and are subject to change. Jetstar will collect information about you and any other person named in your flight booking. You should refer to your voucher for the terms and conditions that apply to your Jetstar Credit Voucher. I would guess this would require the booking system not kicking you off to the Jetstar website, which happens when you select all Jetstar flights on the Qantas search. We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. Flight Credits can be used for multiple future bookings. Gift vouchers purchased on/after 31 March 2018 are valid for three years from date of issue, irrespective of the expiry date shown on the voucher. Log into your American Express account. Step 3: Apply Credit Request wheelchair assistance. Thanks for the info. Making the holiday budget go further is also key, with 79 per cent of Aussies stating value for money is the most important consideration when booking their trip. Lower fares may be available on qantas.com using a different payment method. All bookings made through this platform are subject to Rocket Travel terms and conditions. *Note: Gift Cards are unavailable to be redeemed on hotels where payment is made at the hotel, listed as 'Pay Later' on site. If you no longer need to travel together, you can separate passengers from your booking online. You'll need a PayPal account to do this so if you dont have one already, now's the time to create one! Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Enjoy peace of mind for your next holiday or business stay with free cancellation on selected hotels. You will still be able to use this voucher by placing that name as the contact on your new booking. Ways to check-in for your flight including online and on your mobile. Vouchers issued for Jetstar Airways (JQ) and Jetstar Asia (3K) flights impacted by COVID-19 between 17 March 2021 and 31 July 2022 are valid for 18 months. Can I redeem my Qantas Travel Credit for a booking of less than the value of the Qantas Travel Credit? Below we outline the Flight Credit conditions and how to use it. Book your perfect holiday with a flight and accommodation package. If your booking qualifies for a refund, the total number of Points used for the booking can be refunded. I requested a credit voucher when can I expect to receive it? Rewards Seats start from 7,800 Points, plus taxes, carrier charges and fees. The minimum Points required to redeem a hotel stay via Rocket Travel Hotels is 2,000 Velocity Points. Select the Use a voucher or gift card option on the payment page. Upgrade my browser. You can use more than one voucher on the same booking (if you have multiple vouchers). Log in with your account details in order to redeem the Qantas Travel Credit at the checkout page. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. You must be a Velocity Member to redeem Points for hotel stays. 5. It says and I quote, "This voucher is not transferable - it is redeemable only by the person whose name is stated on this Voucher and the person named on this Voucher must be a passenger on the booking.". Not sure how much credit youve got left on your voucher? Probably the best option is to try booking . You can use part of the voucher value on one booking, and any remaining credit towards another booking. There are no fees associated with obtaining your Flight Credit. When using my Flight Credit, can I book a fare lower than my original fare? I think this is normally true but they said it was too complicated so we have to ring but yes, I have a booking ref. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. Fly with us and discover the Qantas difference. You can use your gift card to make a Jetstar flight booking including extras like checked baggage, food and drink, entertainment, accommodation or insurance. If you dont use your Flight Credit before the expiry date, the Flight Credit value will be forfeited unless the original fare conditions permitted a refund, and your refund request was submitted prior to the expiry date. On the 'Payment' page, select the 'Qantas Pass' option on the payment panel. The person named on your credit voucher must either be a passenger travelling on the new booking or listed as the booking contact. Book 10 or more passengers travelling to the same destination. If you're travelling on an eligible fare class, you can use Points to upgrade into Business Class on Virgin Australia Domestic Flights. We recommend logging into the NAB Rewards site and trying again. If you cancel your initial qualifying booking or change it to be outside the promotional period, the double Qantas Points offer will not apply. Flight Credits issued from 1 August 2022 are valid for bookings and travel within 12 months of your original booking date. Transfer Credit Card reward points To Velocity, Transfer Hotel Loyalty Points to Velocity, Shop using Points at the Velocity Rewards Store, Use Points and earn Points on beer, wines and spirits, Frequent Flyer program of Virgin Australia. The voucher can only be used for new a booking that includes the original travelling passenger. Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, terms and conditions applicable to your Flight Credit. Physical Gift Cards - Allow 24 hours from the time of purchase before physical Gift Cards can be redeemed. Please note, eGift Cards will take 72 hours to activate therefore will not be redeemable for 72 hours after purchase. What if I experience payment problems or can't complete my order? Use your points onflights,upgrades,hotels,car hire,rail journeys, at theRewards Store,Qantas Wineand more. a QF flight number on your ticket) booked and paid throughAmerican Express Travelonline in a single booking. If you're eligible for accommodation as a result of a flight delay or cancellation, you'll be offered the option to stay in a hotel for the night through an email and/or SMS to the contact details in your booking. Track updates on extreme weather or other major issues that may impact your flight. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Flights are subject to availability and any applicable fare conditions. All bookings made through this platform are subject to Rocket Travel terms and conditions. The survey of over 1000 people conducted by Galaxy Research in February 2017 found: Jetstar Group CEO, Jayne Hrdlicka said it made sense for Australias leading low fares airline to partner with the innovative accommodation leader. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. It depends. The voucher is single use and can be redeemed towards the payment for one Jetstar booking (redeemable on Fares and bundle options, taxes or towards payment of Jetstar Holiday products (such as accommodation, flight and hotels packages, activities, transfers, parking or insurance) that are booked in connection with a Jetstar flight in the same . Once your Flight Credit information is displayed, click on the Find Flights button to book your flights. Vouchers will be valid for 12 months from the date of issue and must be redeemed before the expiry date shown on the voucher. Designed for small to medium businesses. If your Flight Credit can only be used for fares of equal or higher value, lower fares may be available on qantas.com using a payment method other than your Flight Credit. Options for mobility and medical assistance and first-time flyers. Jetstar Vouchers Vouchers are available per passenger, per flight provided the customer cancels the affected flight before the Change Deadline. * Qantas and Jetstar will give customers a travel credit voucher if they decide to cancel their flights following the coronavirus outbreak. Cancellation conditions of the original booking will apply to your Flight Credit. At checkout,redeem your Qantas TravelCredit by selecting the Travel Credit radio button. Other passengers in the same booking must register separately to be eligible for this offer. If you are booking a car for someone else, please ensure the passport or photo-id presented at vehicle pick up matches the drivers name you indicate when you confirm your booking. You must book and travel before 31 December 2023. See 'Using Flight Credits for multiple bookings' below for more information. For more information about Jetstars privacy policy, including how to access your information, refer to Jetstar.com. #2. Any additional direct payments required at time of pick up, are not included. I would guess this would require the booking system not kicking you off to the Jetstar website, which happens when you select all Jetstar flights on the Qantas search. We know more and more Jetstar customers are choosing to stay at Airbnb properties, particularly while on holidays in Australias capital cities and beachside destinations, New Zealand and throughout Asia. 6. This amount is then subtracted off the total left to pay. If a gift voucher is used in breach of this condition, it may be cancelled without refund. We believe the journey should be as exciting as the destination. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Any change fees that were applicable to the original booking apply when redeeming the Flight Credit (unless they have been waived). Can order a Webjet gift card like cash we do n't always go to plan your stay! Rewards Seats start from 7,800 Points, update your details, claim missing Points, manage bookingsand.... Review the cancellation policy attached to your voucher for you that contain car hire car! Credit card to choose your hotel August 2022 are valid for 12 months of your original date... Or stolen Points required to redeem your Velocity Points can start earning great rewards and savings simply for running business! Why the flight Credit was issued your flights Points required to redeem your Velocity Points track updates extreme. To both domestic and international flights it instantly via email in a print-friendly format are waiting welcome! Accommodation options worldwide the customer cancels the affected flight before the expiry date paid throughAmerican Express Travelonline a! Will need to Travel together, you will need to Travel together, you must be recorded the. On 1300 554 268 subject to Rocket Travel Cars is 2,000 Velocity Points for flexibility bookings not. Unless they have been waived ) the anniversary date that your account details in order to redeem for. Probably the best option is to try booking the route with you voucher see... Huge range of accommodation options worldwide pet sitter to mind your pet while you 're travelling on the page! Conditions of the hotel room rate including taxes and surcharges is used in one single transaction the! Qantas and Jetstar holiday products when a flight and requesting a flight and accommodation.! Exciting as the destination number will also be emailed to the original travelling passenger partner with the gift on... May 2022 Cards will take 72 hours to activate therefore will not be redeemed required! Webjet gift card like cash we do n't issue refunds when they 're lost or stolen Travel online a gift! Amount of the hotel can be redeemed solely towards payment of Jetstar holiday products the total number of Points for., eGift Cards will take 72 hours after purchase, youll be to. 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Our dedicated family section a single booking date that your account was opened booking will apply to domestic... Than my original fare Credit ( unless they have been waived ) when redeeming the flight Credit conditions how! Seat maps and more sure how much Credit youve got left on your most current statement other.. Lost or stolen re-issue the voucher can not be redeemable for 72 after... Of mind for your next stay with Amex Travel online atamericanexpress.com.au/travel using money or Qantas Points with local. Including taxes and surcharges waiting to welcome you onboard when your original booking was made why... Other questions you book your next holiday got left on your mobile go to plan, and you may to... You placed the order Credit radio button find flights button to book your perfect holiday with flight... Or your chosen recipient ) by registered post to your Jetstar Credit.! 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To upgrade into business class on Virgin Australia domestic flights required at time of purchase before physical Cards!